Though secure most of the time, Sony’s digital platform for PlayStation platforms has been the subject of credit card theft, DDoS attacks and what have you. If you do run into this situation with a large bill courtesy of your hacker and Sony can't approve the refund, contact your bank.PlayStation Network users are no strangers to hacking. The one time I was hacked, I had no issues getting a refund, but it had only been a $60 request.
I can't confirm this as I have yet to find a written policy on refunds while hacked.
#Psn account hacker Ps4#
According to some PS4 users on Reddit who have experienced this problem, Sony customer support has said they are only authorized to refund you $150 regardless of any additional loss. This isn't to say you shouldn't go over Sony's head for a refund. It can take a few weeks to process the request, but if you can live without those funds for a few weeks, it means you won't have to involve PayPal, your bank, or credit card company. If any purchases were made while you were hacked, you can speak to the agent about applying for a refund from Sony. You can now approach getting a refund without the worry that more charges will be made.
Part of the reason you should speak to Sony before approaching PayPal, banks, or credit card companies is now that your account has been returned to you and secured, the hacker can no longer make charges.
#Psn account hacker verification#
They will grant you a new temporary password so you can log back in.Īt this point, it's a good idea to activate 2-step verification and it will be highly recommended by the customer support agent. Once customer support has all your information, they should be able to easily verify that your account has been hacked and get access back to you.
#Psn account hacker serial numbers#
You'll also need to find and confirm your console's serial numbers to prove you are the owner of this system. Some of the questions you should expect to answer are if you've used your account on any other PlayStation consoles, what the original email was when you first made the account, and a way to verify your identity such as the last four digits of the credit card on file or your date of birth. Sony customer support will ask you about the situation. Personally I find calling to be the quickest route to a solution and hearing a human's voice can be reassuring when you're stressing. If it's after hours, contact customer support as soon as they open the next morning. PSTĪlways contact customer support for this type of situation.
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